24/7 Client Retention Systems for Med Spas

Your Practice
Should Never Miss a
Client Again.

A done-for-you system that responds to every call, inquiry, and message 24 hours a day — and books consultations while you sleep. No staff. No setup complexity. Live in 7 days.

Calculate Your Recoverable Revenue
62%
of inquiries arrive outside staffed hours
$5k+
average lifetime value of a med spa client
78%
book with whatever practice responds first
24/7 Voice Response· Automated Lead Capture· Instant Consultation Booking· SMS Follow-Up Sequences· Built in 7 Days· You Never Touch It· 24/7 Voice Response· Automated Lead Capture· Instant Consultation Booking· SMS Follow-Up Sequences· Built in 7 Days·
The Problem

Your front desk
closes at 6pm.
Your competition doesn't.

The potential clients who reach out after hours — browsing at 9pm, researching Botox on a Sunday, DMing your Instagram at midnight — they don't wait until Monday morning. They book with whoever responds first. Right now, that isn't you.

Every missed call is a consultation your competitor books instead
A potential client who reaches out and hears nothing doesn't wait — she books with whoever responds first.
Unanswered DMs disappear overnight
Instagram and website inquiries have a 15-minute response window. After that, 80% of prospects move on.
Your front desk can't do everything
One coordinator juggling check-ins, phone calls, social media, and bookings simultaneously means valuable new inquiries will inevitably slip through the cracks.
The Solution

A 24/7 system that never lets
a client slip through.

01
24/7 Automated Voice Response

Answers every call, handles FAQs, and books consultations around the clock. Trained on your exact services and tone — it sounds natural, knowledgeable, and completely on-brand. Most callers don't know it's automated.

02
Website Chat Automation

Trained on your specific protocols to sound identical to a premium concierge. Captures every website visitor and flawlessly protects your luxury brand image while converting them into booked consultations — 24 hours a day.

03
SMS Follow-Up Sequences

Missed call recovery, web inquiry follow-up, and no-show re-engagement — all handled automatically. No potential client falls through without hearing back from your practice.

04
Social DM Automation

Instagram and Facebook inquiries handled via automated response flows. Someone DMs your practice at 9pm on a Sunday — they get a warm, informed reply within seconds.

05
Lapsed Client Re-Engagement

Automated follow-up sequences for past clients who haven't booked in 60, 90, or 120 days — designed to bring them back in and increase the lifetime value of everyone already in your system.

06
Monthly Performance Report

Consultations booked, show-up rate, and key insights from the month — delivered on the 1st. You always know exactly what your system is doing and what it's generating for your practice.

Why Lumara Exists
Matt Edwards - Founder of Lumara Systems
"I'm not a med spa owner. But I spent months talking to independent practice owners about what was actually happening to their inquiries. One owner I spoke to had 34 unanswered Instagram DMs sitting in her requests folder. Another had a voicemail box so full that new callers were getting a busy signal. These were brilliant medical directors stuck acting as after-hours social media managers, trading all their free time just to keep up. I built Lumara to fix that gap permanently — so you can stop trading time for money, and get back to being the medical director."
Matt Edwards — Founder, Lumara Systems

What the industry is already saying.

The American Med Spa Association — the industry's own governing body — has been telling practice owners this for months.

Technology and innovation are no longer 'nice to haves' in medical aesthetics. They're quickly becoming central to how high-performing med spas operate, grow, and compete.

Adam Reinebach CEO, American Med Spa Association · March 2026
53%
of med spa practices have not adopted response automation — creating a rapidly widening gap with competitors who have.
Growth99 · 2026 State of Aesthetic & Elective Wellness Marketing Report, via AmSpa
15%
projected annual industry growth through 2030. The revenue is there. The practices capturing it are the ones responding fastest.
Growth99 · 2026 State of Aesthetic & Elective Wellness Marketing Report, via AmSpa
77%
of practice owners struggle to stand out from competitors. The ones pulling ahead are the ones that never let a potential client go unanswered.
Growth99 · 2026 State of Aesthetic & Elective Wellness Marketing Report, via AmSpa
Your Numbers

Don't guess what
you're missing.
Calculate it.

7 quick questions about your practice. We'll show you your exact monthly, annual, and 3-year revenue gap. See exactly what growth looks like if you captured every lead, without hiring more staff or running more ads. No email required to see your result.

Takes 2–3 minutes · No email required · No sales pitch
Recoverable — this month
$?
Recoverable — over 3 years
$?
Calculate My Revenue Gap →

Most practice owners discover $8,000–$15,000 in recoverable revenue in their first month.

How It Works

We build your entire system in 7 days.
You do zero ongoing work.

We know you don't have time for a complex tech integration. We handle 100% of the build, training, and testing so you can start capturing that missing revenue immediately.

01

The Discovery

A single 30-minute call. We map your services, pricing, and patient flow. You tell us exactly how your perfect client sounds, and we capture your brand's premium tone.

02

The Build

You fill out one simple onboarding document. We spend the next 7 days building, training, and testing your voice response, chat, and SMS automations. That's your only task.

03

The Launch

We flip the switch. Every missed call is captured, every late-night DM is answered, and consultations are booked while you sleep. You just show up and do the work you love.

Free 15-Minute Call

Ready to schedule a free
Revenue Audit Call with us?

We'll look at your numbers together and show you exactly where potential clients are slipping through. Walk away knowing exactly what it would take to close the gap — whether you work with us or not.

Book a Free Revenue Audit Call

No commitment. 15 minutes. Just your real numbers.